Before ticket issuance
A free request can be withdrawn at any time. If a fare changes before issuance, TravelQuest presents the new itinerary or amount for your authorization before proceeding.
Voluntary changes and cancellations
When the traveller chooses to change or cancel a ticket, the airline fare conditions determine whether a change, credit or refund is available. Fare differences and airline charges may apply.
The airline 24-hour rule
For qualifying reservations made directly with an airline at least seven days before departure, the airline must offer either a 24-hour cancellation option or a 24-hour hold. That airline requirement does not automatically apply to a ticket purchased through a travel agent.
Contact TravelQuest to confirm the cancellation options for your proposed itinerary before authorizing a purchase. Do not assume a 24-hour cancellation option applies to an agency booking.
Airline cancellation or significant change
A refund of the airfare may be due when the airline cancels or significantly changes the flight and the traveller chooses not to travel or accept alternative transportation, credit or other compensation. The issuing provider processes the airline-ticket refund.
TravelQuest advisory fee
Your proposal explains whether the advisory fee is refundable. An airline refund does not automatically determine the treatment of a separately disclosed service fee.
Requesting service
Contact TravelQuest with the passenger name, ticket number and requested outcome. Never send card details by email. Processing time depends on the airline and issuing provider.
Submitting a trip request does not create a booking or authorize payment. Review the cancellation and refund terms in your written proposal before authorizing any paid service.